use cases

Use Case 1 - Small Team

Messages are stuck on the physical device
Other team members can't see the messages
The lead has to send screenshots to their team
Time is wasted explaining context

Messages aren't limited to the lead's phone
Other team members can see and respond to the messages
No more screenshots
No more explaining context

Use Case 2 - Central Business Number

Messages & Calls are stuck on the physical device
Requires physically handing the device to someone else to relay information
You have to send screenshots to another team member's phone
Time is wasted explaining context

Messages and calls are accessible by everyone
Other team members can see and respond to the messages
No more screenshots
No more explaining context
No missed leads

Use Case 3 - Sales Team Oversight

A sales team leader can't actually see what his team is doing
Any time someone goes on vacation messages are lost
Your team can't get support without explaining everything they've done

Automated follow up texts from your sales team
Total insight into your team and their sales process
You or other team members can respond while your sales person goes on vacation
No missed leads

Use Case 4 - Dance Studio

Each Teacher sees each text and call from every parent, regardless of if they're working with them
Teachers are overwhelmed by a lot of messages and have to waste time paying attention to the messages irrelevant to them
Instead of going through central messaging, teachers may resort to using personal devices

Teachers only see the messages they're assigned to
No wasted time on irrelevant messages
No more need for using a personal device
Stable, consistent costs